Friday, December 2, 2016

New : SCRT support - now using Service Request PMR process like other software programs

This morning I received a mail from the SCRT team about a change in the support. And I think it's worth mentioning here as well.

"IBM is pleased to announce a major change in the way SCRT is supported. Effective immediately: Support for the SCRT program is now using the standard IBM PMR service request process for reporting problems. PMR support for SCRT has been requested by many customers over the years. Please see the information below on the PMR process if you are unfamiliar."

Mind you, the PMR service is for technical problems.

"PMR service request process for technical problems with SCRT

To open a service request, you must navigate to http://www.ibm.com/support/servicerequest and sign in. Once signed in, select "New service request", then you must select "I am having a problem with software" from the list of options.

z/OS Customers:
When asked to select a product / component, enter SCRT, Sub-capacity Reporting Tool, or 5752SCRT2. Any of these keywords will locate the Sub-Capacity Reporting Tool.

z/VSE Customers:
When asked to select a product / component, enter VSE.

You must then provide any additional information necessary and submit the request.

If you have already supplied IBM with diagnostic information in your note to the SCRT id, please open the service request and forward the service request number to dmalani@us.ibm.com and andrewsi@us.ibm.com. The information you provided will be loaded into the service request on your behalf.

For additional help opening a service request, please see: https://www-946.ibm.com/sr/help/index.html"

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